Customer Policies | Handsome Hank Grooming Co.
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CUSTOMER POLICIES

 

Shipping Info

  • We currently ship to the Domestic United States

  • Unfortunately, we cannot ship internationally at this time.

  • Orders over $50.00 receive free standard shipping via USPS

  • All other orders are a flat $5.00 to ship via USPS

  • Please allow up to 3-5 business days to process, pack, and ship your order.

  • Any orders placed in the month of December could take up to 2 additional for delivery due to an increase in order volume. 

  • Orders are shipped on business days only. Business days are Monday-Friday, excluding public holidays.

  • We do not refund the cost of shipping for lost or stolen packages.

Return Policy

  • Your satisfaction is our #1 priority. If you are not 100% satisfied with your purchase, we will gladly refund your product.

  • We accept returns on eligible products up to 14 days after the initial purchase. Sale and promotional items do not qualify for our return policy.

  • We cannot accept returns/exchanges on any grooming accessories, including, but not limited to brushes, combs, scissors, safety razors, straight razors, and/or Dopp bags because of sanitary reasons.

  • All items must be returned unopened and in original, sellable condition. The buyer is responsible for return and new shipping charges. If the product has been tampered with, we will not be able to accept the return. We will not accept returns for any used and/or opened items. We reserve the right to refuse refunds on personal use products for any reason.

  • You must send an email to: handsomehank@handsomehankgrooming.com to begin the return process. Please include the item you wish to return, your name, and your mailing address in the email.

  • Once the product is received, reviewed, and accepted for return, we will issue a credit using the same method of payment, minus the original shipping.

  • All returns must be shipped to:

                        HHGC

                        432 E. Ash St.

                        Ponchatoula, LA 70454

  • Returns only good for products purchased through the website: handsomehankgrooming.com. Products purchased through other websites or brick & mortar stores must be returned to those specific locations.

 

Exchange Policy

  • Your satisfaction is our #1 priority. If you are not 100% satisfied with your purchase, we will gladly exchange your product for another of equal value.

  • Items purchased in error will gladly be exchanged for the correct product up to 14 days after the initial purchase. Sale and promotional items do not qualify for our exchange policy.

  • We cannot accept returns/exchanges on any grooming accessories, including, but not limited to brushes, combs, scissors, safety razors, straight razors, and/or Dopp bags because of sanitary reasons.

  • All items must be returned unopened and in original, sellable condition. The buyer is responsible for return and new shipping charges. If the product has been tampered with, we will not be able to accept the return. We will not accept returns for any used and/or opened items. We reserve the right to refuse refunds on personal use products for any reason.

  • You must send an email to: handsomehank@handsomehankgrooming.com to begin the exchange process. Please include the item you wish to return, your name, and your mailing address in the email.

  • Once the product is received, reviewed, and accepted for exchange, we will send the correct product following our Shipping Policy

  • All returns must be shipped to:

                        HHGC

                        432 E. Ash St.

                        Ponchatoula, LA 70454

  • Exchanges only good for products purchased through the website: www.handsomehankgrooming.com. Products purchased through other websites or brick & mortar stores must be returned to those specific locations.